Name Change: The name you registered with cannot be changed directly — it is linked to your KYC information. If you need to update your name, please reach out via live chat or Help Center Submit your request. The support team will verify it against the name on your NID and process the change within 24 hours.
Change Mobile Number: This cannot be done directly for security reasons. Steps:
- Log in and open your profile settings.
- Go to the "Security" or "Identity Verification" section.
- Click on the "Change Mobile Number" option.
- An OTP will be sent to your old number — use it to confirm the change.
- Enter your new number and verify it using the OTP sent to that number.
If your old number is no longer active, contact support directly — your identity will be verified and the number will be updated accordingly. Your email address can be updated at any time from your profile settings.
Withdrawing from nbagi is simple and, in most cases, very fast. Steps:
- Log in and go to the "Wallet" or "Withdrawal" section.
- Select your payment method — you must use the same method you deposited with.
- Enter the withdrawal amount (minimum ৳500).
- Confirm your bKash or Nagad number.
- Confirm your request with the OTP.
Time limit: With KYC verification complete, bKash and Nagad withdrawals typically take 15 minutes to 2 hours for the funds to arrive. Bank transfers take 1 to 3 business days. Large amounts may be delayed if KYC verification has not been completed.
Nbagi does not charge any service fee on withdrawals. However, bKash or Nagad may apply their own transaction fees. The maximum withdrawal limit varies by VIP tier — higher tiers enjoy higher limits.
Nbagi's VIP Program Five tiers in total: Bronze → Silver → Gold → Platinum → Diamond. You are automatically placed at Bronze tier as soon as you register.
How tiers are earned: VIP points are earned on every bet or game you play. Once you reach a set number of points, you move up to the next tier.
Benefits by tier:
- Bronze: Standard support and 3% monthly cashback.
- Silver: Faster withdrawals, 5% weekly cashback, and a birthday bonus.
- Gold: Dedicated account manager, 7% cashback, invitations to exclusive events, and higher withdrawal limits.
- Platinum: 24/7 priority support, 10% cashback, custom bonus offers, and access to live events.
- Diamond: Up to 15% cashback, a personal support agent, exclusive gifts, and unlimited withdrawal privileges.
Your VIP points and current tier can be checked at any time from your profile dashboard.
Two-step verification (2FA) is not mandatory, but Strongly recommended. With this enabled, no one can access your account even if they know your password.
Steps to Enable:
- Log in and go to Profile → "Security Settings".
- Find the "Two-Step Verification" or "2FA" option and click "Enable".
- A verification OTP will be sent to your registered mobile number — enter it to proceed.
- A green checkmark will appear once successful — 2FA is now active on your account.
With 2FA enabled, every login will require both your password and a 6-digit OTP sent to your mobile. The OTP remains valid for 5 minutes.
Important: If your mobile number changes, you'll need to temporarily disable 2FA and re-enable it with the new number. For any issues, Help Center Contact us.
Nbagi's Live Casino lets you play in real time with live dealers — bringing the full casino experience right to your home. Games include:
- Live Baccarat: The most popular game, and the easiest to learn. Simply bet on Player or Banker — that's all there is to it.
- Live Roulette: Spin the wheel, bet on numbers or colors — multiple betting options available.
- Live Blackjack: Beat the dealer to 21 — a game of skill and strategy.
- Teen Patti & Andar Bahar: A popular card game across South Asia, well known among Bangladeshi players.
- Dragon Tiger: Lightning-fast, decided in a single card.
How to get started: Log in and Live Casino Go to the section. No separate download needed — play directly from your browser or app. If it's your first time, start with smaller bets to get a feel for it. You can also chat with the dealer via Live Chat.
A strong internet connection ensures the best experience — at least 4G or Wi-Fi is recommended.
In most cases, deposits are credited to your balance instantly. Occasionally, network or server issues may cause a delay of 2 to 10 minutes.
Check these first:
- Refresh the page — sometimes it takes a moment for your balance to update.
- Check your bKash or Nagad app to confirm whether the transaction was successful. If it shows a "Successful" message, the funds will be credited to your nbagi balance.
- Note your transaction ID (TrxID) — you will need it when contacting support.
If it still hasn't arrived after 15 minutes: Help Center Contact live chat and have the following information ready:
- BKash/Nagad Transaction ID (TrxID)
- Deposit amount and time
- Nbagi account mobile number
The support team typically resolves issues within 30 minutes. If your deposit was successful, your funds are never lost.
Nbagi keeps a complete record of every bet and financial transaction. You can view them anytime.
How to View Your Bet History:
- Log in and go to your profile.
- Open the "Bet History" or "My Bets" section.
- Filter by date — choose by day, week, or month.
- For each bet you will see: bet type, amount, odds, outcome, and win/loss result.
How to view your transaction history (deposits & withdrawals):
- Go to Profile → the "Wallet" or "Transaction History" section.
- Every deposit and withdrawal shows the date, amount, payment method, and status (successful / pending / cancelled).
If you need records for tax purposes or anything else, you can download a statement for a specific date range as a PDF. If the download option isn't available, contact support and they'll send it to your email within 48 hours.